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Mike40's avatar
Mike40
Luminary
Jul 25, 2024

XR500 Geo-Filtering not working for COD

Just recently I noticed my games have been crazy lagging.  I only play COD on my PC.  I live about 50 miles (give or take) from the Chicago server.  The server is trash so I pick a server in northern...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 25, 2024

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Mike40 wrote:

Just recently I noticed my games have been crazy lagging.  I only play COD on my PC.  I live about 50 miles (give or take) from the Chicago server.  The server is trash so I pick a server in northern Georgia since it has a lower ping.  I looked today to see what was going on but when I look at Geo-Filter it isn't connected to any server.  I thought maybe it was a glitch on my PC so I looked in the app too and nothing.  I'm 99.99% sure I'm connecting to the Chicago server since it is the closest to me.

I read through other posts and it said to quit the game, remove the device, resync cloud, wait 2 minutes then try again.  This didn't work.  I also tried changing my PC to console, did all the steps again, and the same thing.  I tried doing all the steps again and restarting the router after, same thing. 

I've tried using QOS with different settings or turning it completely off. 

I even connected my PC directly into my CM1200 modem and it got even worse.  I was rubberbanding, stuttering, etc so I plugged the PC back into the router. 

I've also tried using NordVPN through HybridVPN but it doesn't change anything.

I'm using firmware V2.3.2.134 in case you need to know that.

The game is almost unplayable now because I'm either getting shot by invisible bullets or I'm getting hit marker after hit marker.

Other than factory resetting it (I'm tired of having to factory reset it every time there is an issue), do you have any other suggestions?

Thanks for your assistance.

 

  • Mike40's avatar
    Mike40
    Luminary
    Jul 26, 2024

    I was asked for this last time I had an issue.  You guys blame it on the internet connection and my ISP says there isn't anything wrong with the line.  I always have these critical things on there but they have been out here, replaced the line, and everything is fine.  I play games through Bluestacks, and I play one other mobile game (Mech Arena) that has a PC version.  I know the filter is on because when I play Mech Arena, I can't play it unless the filter is off.

     

     

    Wed Jul 24 16:47:49 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:57:18 2024Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:56:43 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:56:40 2024Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:56:39 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:56:33 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 23:56:28 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
    Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 04:17:48 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 04:17:42 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Mon Jul 15 04:17:37 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
    Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Wed Jun 12 08:32:50 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Wed Jun 12 08:32:42 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Wed Jun 12 08:32:37 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
    Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Sun Jun 09 08:13:45 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Sun Jun 09 08:12:16 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Fri Jun 07 14:10:49 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:42:54 2024Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:42:40 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:42:34 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:42:29 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
    Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:28 2024Warning (5)Lost MDD Timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:22 2024Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:18 2024Warning (5)Lost MDD Timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:06 2024Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:05 2024Critical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:18:00 2024Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 01:17:16 2024Warning (5)MDD message timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    Thu Jun 06 00:04:30 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 26, 2024

      There is a reason why we ask for bot of these items from the modem. It gives information and status on the modem and signals up to the modem. Weather GOOD or BAD. Reason for pointing to the modem is that you mentioned already that you directly connected to the modem and the problem got worse. Kinda rules out that the router is the problem. If routers can't get good singals from the ISP modem, then what you see is what you get down stream from the from thru any router. 

       

      In this case BAD so far. Now can we get the cable connections status page data as well? 

       

       

       

       

      • Mike40's avatar
        Mike40
        Luminary
        Jul 26, 2024

        I don't have an ISP modem I have a CM1200 modem from Netgear.  The Netgear is a little better than the Xfinity modem/router that they provide.  Filtering out the Chicago server has worked the best for me as far as lag, etc.  If I connect to the server i have a horrible experience no matter what.  The reason I went with this set up was to eliminate the issues with connecting to whatever server.  It has worked the way it is supposed to for about 4 months (give or take) then I have another issue with something else.  Here is the log you requested.

         
         

         

        Cable Connection
         
         
        Apply               Cancel     
        Frequency start Value
        This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
        Starting Frequency
         
        Startup Procedure
        ProcedureStatusComment
        Acquire Downstream Channel543000000 HzLocked
        Connectivity StateOKOperational
        Boot StateOKOperational
        SecurityEnabledBPI+
        IP Provisioning ModeHonor MDDhonorMdd(4)
         
        Downstream Bonded Channels
        ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
        1LockedQAM25620543000000 Hz1.1 dBmV42.8 dB970
        2LockedQAM25613501000000 Hz1.3 dBmV43.2 dB2100
        3LockedQAM25614507000000 Hz1.2 dBmV43.1 dB2000
        4LockedQAM25615513000000 Hz1.2 dBmV43.1 dB1640
        5LockedQAM25616519000000 Hz1.2 dBmV43 dB1590
        6LockedQAM25617525000000 Hz1.2 dBmV43 dB1540
        7LockedQAM25618531000000 Hz1.4 dBmV43 dB1170
        8LockedQAM25619537000000 Hz0.9 dBmV42.7 dB760
        9LockedQAM25621549000000 Hz1 dBmV42.8 dB360
        10LockedQAM25622555000000 Hz1.2 dBmV42.8 dB470
        11LockedQAM25623561000000 Hz1.3 dBmV42.9 dB370
        12LockedQAM25624567000000 Hz1.4 dBmV43 dB620
        13LockedQAM25625573000000 Hz1.2 dBmV42.9 dB240
        14LockedQAM25626579000000 Hz1.5 dBmV43 dB330
        15LockedQAM25627585000000 Hz1.4 dBmV42.9 dB70
        16LockedQAM25628591000000 Hz1.9 dBmV43.1 dB160
        17LockedQAM25629597000000 Hz1.3 dBmV42.9 dB70
        18LockedQAM25630603000000 Hz1.8 dBmV43 dB150
        19LockedQAM25631609000000 Hz1.5 dBmV43 dB90
        20LockedQAM25632615000000 Hz1.8 dBmV43 dB100
        21LockedQAM25633621000000 Hz1.5 dBmV43 dB10
        22LockedQAM25634627000000 Hz2 dBmV43.1 dB10
        23LockedQAM25635633000000 Hz1.6 dBmV43 dB40
        24LockedQAM25636639000000 Hz2.1 dBmV43.1 dB00
        25LockedQAM25637645000000 Hz1.6 dBmV42.9 dB90
        26LockedQAM25638651000000 Hz2.1 dBmV43.1 dB70
        27LockedQAM25639657000000 Hz1.3 dBmV42.8 dB30
        28LockedQAM25640663000000 Hz1.6 dBmV42.8 dB30
        29LockedQAM25641669000000 Hz1.6 dBmV42.8 dB20
        30LockedQAM25642675000000 Hz1.9 dBmV42.1 dB50
        31LockedQAM25643681000000 Hz1.8 dBmV42.9 dB10
        32LockedQAM25644687000000 Hz1.8 dBmV42.9 dB50
         
        Upstream Bonded Channels
        ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
        1LockedATDMA15120 Ksym/sec16400000 Hz46.8 dBmV
        2LockedATDMA25120 Ksym/sec22800000 Hz46.8 dBmV
        3LockedATDMA35120 Ksym/sec29200000 Hz46.8 dBmV
        4LockedATDMA45120 Ksym/sec35600000 Hz46.8 dBmV
        5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
        8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
         
        Downstream OFDM Channels
        ChannelLock
        Status        		Modulation /
        Profile ID        		Channel
        ID        		FrequencyPowerSNR /
        MER        		Active Subcarrier
        Number Range        		Unerrored
        Codewords        		Correctable
        Codewords        		Uncorrectable
        Codewords
        1Locked0 ,1 ,2 ,3193957000000 Hz2.8 dBmV42.4 dB148 ~ 3947989646614765928008240
        2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
         
        Upstream OFDMA Channels
        ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
        1Not Locked000 Hz0 dBmV
        2Not Locked000 Hz0 dBmV
         
        Extended Upstream Transmit Power
        Enable Extended Upstream Transmit Power
         
        Current System Time:Fri Jul 26 17:36:37 2024
        System Up Time:10 days 17:40:43

         

         

         

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