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Mike40's avatar
Mike40
Luminary
Jul 25, 2024

XR500 Geo-Filtering not working for COD

Just recently I noticed my games have been crazy lagging.  I only play COD on my PC.  I live about 50 miles (give or take) from the Chicago server.  The server is trash so I pick a server in northern...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 25, 2024

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Mike40 wrote:

Just recently I noticed my games have been crazy lagging.  I only play COD on my PC.  I live about 50 miles (give or take) from the Chicago server.  The server is trash so I pick a server in northern Georgia since it has a lower ping.  I looked today to see what was going on but when I look at Geo-Filter it isn't connected to any server.  I thought maybe it was a glitch on my PC so I looked in the app too and nothing.  I'm 99.99% sure I'm connecting to the Chicago server since it is the closest to me.

I read through other posts and it said to quit the game, remove the device, resync cloud, wait 2 minutes then try again.  This didn't work.  I also tried changing my PC to console, did all the steps again, and the same thing.  I tried doing all the steps again and restarting the router after, same thing. 

I've tried using QOS with different settings or turning it completely off. 

I even connected my PC directly into my CM1200 modem and it got even worse.  I was rubberbanding, stuttering, etc so I plugged the PC back into the router. 

I've also tried using NordVPN through HybridVPN but it doesn't change anything.

I'm using firmware V2.3.2.134 in case you need to know that.

The game is almost unplayable now because I'm either getting shot by invisible bullets or I'm getting hit marker after hit marker.

Other than factory resetting it (I'm tired of having to factory reset it every time there is an issue), do you have any other suggestions?

Thanks for your assistance.

 

Mike40's avatar
Mike40
Luminary
Jul 26, 2024

I was asked for this last time I had an issue.  You guys blame it on the internet connection and my ISP says there isn't anything wrong with the line.  I always have these critical things on there but they have been out here, replaced the line, and everything is fine.  I play games through Bluestacks, and I play one other mobile game (Mech Arena) that has a PC version.  I know the filter is on because when I play Mech Arena, I can't play it unless the filter is off.

 

 

Wed Jul 24 16:47:49 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:57:18 2024Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:56:43 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:56:40 2024Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:56:39 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:56:33 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 23:56:28 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 04:17:48 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 04:17:42 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 15 04:17:37 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 12 08:32:50 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 12 08:32:42 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 12 08:32:37 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 09 08:13:45 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 09 08:12:16 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 07 14:10:49 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:42:54 2024Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:42:40 2024Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:42:34 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:42:29 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:28 2024Warning (5)Lost MDD Timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:22 2024Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:18 2024Warning (5)Lost MDD Timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:06 2024Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:05 2024Critical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:18:00 2024Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 01:17:16 2024Warning (5)MDD message timeout;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 06 00:04:30 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:6d:31:d4;CMTS-MAC=00:90:f0:7c:01:00;CM-QOS=1.1;CM-VER=3.1;
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 26, 2024

    There is a reason why we ask for bot of these items from the modem. It gives information and status on the modem and signals up to the modem. Weather GOOD or BAD. Reason for pointing to the modem is that you mentioned already that you directly connected to the modem and the problem got worse. Kinda rules out that the router is the problem. If routers can't get good singals from the ISP modem, then what you see is what you get down stream from the from thru any router. 

     

    In this case BAD so far. Now can we get the cable connections status page data as well? 

     

     

     

     

    • Mike40's avatar
      Mike40
      Luminary
      Jul 26, 2024

      I don't have an ISP modem I have a CM1200 modem from Netgear.  The Netgear is a little better than the Xfinity modem/router that they provide.  Filtering out the Chicago server has worked the best for me as far as lag, etc.  If I connect to the server i have a horrible experience no matter what.  The reason I went with this set up was to eliminate the issues with connecting to whatever server.  It has worked the way it is supposed to for about 4 months (give or take) then I have another issue with something else.  Here is the log you requested.

       
       

       

      Cable Connection
       
       
      Apply               Cancel     
      Frequency start Value
      This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
      Starting Frequency
       
      Startup Procedure
      ProcedureStatusComment
      Acquire Downstream Channel543000000 HzLocked
      Connectivity StateOKOperational
      Boot StateOKOperational
      SecurityEnabledBPI+
      IP Provisioning ModeHonor MDDhonorMdd(4)
       
      Downstream Bonded Channels
      ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
      1LockedQAM25620543000000 Hz1.1 dBmV42.8 dB970
      2LockedQAM25613501000000 Hz1.3 dBmV43.2 dB2100
      3LockedQAM25614507000000 Hz1.2 dBmV43.1 dB2000
      4LockedQAM25615513000000 Hz1.2 dBmV43.1 dB1640
      5LockedQAM25616519000000 Hz1.2 dBmV43 dB1590
      6LockedQAM25617525000000 Hz1.2 dBmV43 dB1540
      7LockedQAM25618531000000 Hz1.4 dBmV43 dB1170
      8LockedQAM25619537000000 Hz0.9 dBmV42.7 dB760
      9LockedQAM25621549000000 Hz1 dBmV42.8 dB360
      10LockedQAM25622555000000 Hz1.2 dBmV42.8 dB470
      11LockedQAM25623561000000 Hz1.3 dBmV42.9 dB370
      12LockedQAM25624567000000 Hz1.4 dBmV43 dB620
      13LockedQAM25625573000000 Hz1.2 dBmV42.9 dB240
      14LockedQAM25626579000000 Hz1.5 dBmV43 dB330
      15LockedQAM25627585000000 Hz1.4 dBmV42.9 dB70
      16LockedQAM25628591000000 Hz1.9 dBmV43.1 dB160
      17LockedQAM25629597000000 Hz1.3 dBmV42.9 dB70
      18LockedQAM25630603000000 Hz1.8 dBmV43 dB150
      19LockedQAM25631609000000 Hz1.5 dBmV43 dB90
      20LockedQAM25632615000000 Hz1.8 dBmV43 dB100
      21LockedQAM25633621000000 Hz1.5 dBmV43 dB10
      22LockedQAM25634627000000 Hz2 dBmV43.1 dB10
      23LockedQAM25635633000000 Hz1.6 dBmV43 dB40
      24LockedQAM25636639000000 Hz2.1 dBmV43.1 dB00
      25LockedQAM25637645000000 Hz1.6 dBmV42.9 dB90
      26LockedQAM25638651000000 Hz2.1 dBmV43.1 dB70
      27LockedQAM25639657000000 Hz1.3 dBmV42.8 dB30
      28LockedQAM25640663000000 Hz1.6 dBmV42.8 dB30
      29LockedQAM25641669000000 Hz1.6 dBmV42.8 dB20
      30LockedQAM25642675000000 Hz1.9 dBmV42.1 dB50
      31LockedQAM25643681000000 Hz1.8 dBmV42.9 dB10
      32LockedQAM25644687000000 Hz1.8 dBmV42.9 dB50
       
      Upstream Bonded Channels
      ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
      1LockedATDMA15120 Ksym/sec16400000 Hz46.8 dBmV
      2LockedATDMA25120 Ksym/sec22800000 Hz46.8 dBmV
      3LockedATDMA35120 Ksym/sec29200000 Hz46.8 dBmV
      4LockedATDMA45120 Ksym/sec35600000 Hz46.8 dBmV
      5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
       
      Downstream OFDM Channels
      ChannelLock
      Status      		Modulation /
      Profile ID      		Channel
      ID      		FrequencyPowerSNR /
      MER      		Active Subcarrier
      Number Range      		Unerrored
      Codewords      		Correctable
      Codewords      		Uncorrectable
      Codewords
      1Locked0 ,1 ,2 ,3193957000000 Hz2.8 dBmV42.4 dB148 ~ 3947989646614765928008240
      2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
       
      Upstream OFDMA Channels
      ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
      1Not Locked000 Hz0 dBmV
      2Not Locked000 Hz0 dBmV
       
      Extended Upstream Transmit Power
      Enable Extended Upstream Transmit Power
       
      Current System Time:Fri Jul 26 17:36:37 2024
      System Up Time:10 days 17:40:43

       

       

       

      Help Center
       

       

      Show/Hide Help Center

       

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 28, 2024

      Ok, 

      Power levels look good.

       

      However there are some Correctables that the modem is having to adjust for which should be mostly zeros. So its having to do some corrections on the signal line. Points to something on the ISP signal line up to the modem..

      Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

       

      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
      Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
      Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
      Be sure your using good quality RG6 coax cable up to the modem. 
      Start with removing any amplifiers, signal attenuators, or splitters from the coax.
      From there check the line for kinks, damage, moisture in the line.
      Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
      Be sure to power OFF the modem for 1 minute then back ON.
      https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
      https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
      https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
      https://highspeed.tips/docsis-events/

      • Mike40's avatar
        Mike40
        Luminary
        Jul 28, 2024

        The modem is in my front room about 2ft from the router, the PC is about 4ft from the modem. If you are looking at my set up from left to right it is PC, router, modem. 

         

        I do have a splitter on the line so that I can have cable.  The coaxial from the wall connects to a splitter then one line goes to the cable box in the front room, one line goes to the modem in the front and then one line goes to the cable box in my bedroom.  I have had Xfinity out here countless times.  They have replaced the splitter and have replaced the line that goes from the box to my apartment.  I know they did it because I was here and watched them replace it lol  I have called them multiple times and they have been out here multiple times but they say there are no issues with the line and the signal is good.  I called about 4 months ago (Netgear told me the same thing you are telling me) because of the critical errors, etc.  They said they didn't know what they meant but when doing a test on the line everything came back excellent or something along those lines.

         I bought Cat6 ethernet cables back in December 2021. I had issues back then so I was advised in a forum on here to replace the cables.  I copy and pasted the link in the forum and whoever replied from NetGear said they were good, so I bought them. 

        I only have my PC and Golden Tee machine plugged into the router.  The Golden Tee machine is usually powered off so when I'm done playing, I just delete it from Device Manager.  When I do use it though, I have never had an issue with staying connected to the internet while I am playing.

        I play Mech Arena on my PC and Whiteout Survival through Bluestacks on my PC.  I never have connection issues with those either.

        My phone and bedroom TV use the 5G Wifi signal and my air purifier uses the 2.4 Wifi signal.  No issues with connection on them either.

        I also have a tablet that uses the 5G but I only use it a handful of times a year so it is offline in Device Manager most of the time.