NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Xr500 Geofilter crashing google chrome
As title says. Last night I denied some server and now it just crasges everytime I try to open it. If I go to a dmin etc it works fine its just as soon as the geo filter comes into view it crashes
Don't worry about it if it isn't easy to do, the reboot or reset should fix the issue which is the main thing.
Now when you say reboot/reset. Just pull the power supply?
- I'd recommend you reboot from the interface - Settings > Administration > Reboot. If you need to do a factory reset you can do this from Settings > Administration > Backup Settings > Erase.
- Here is a screen shot of the view source after it froze on me. May e you can make sense of what it means
The view source won't help us much, we really need to see the Elements tab in the debug menu. I don't know if the mobile version of Chrome has this, a quick search online suggests that it doesn't.
- Well that's unfortunate. I'll go home tonight and reset reboot. If that doesn't work then I will have to factory reset I suppose. Ill let you know what happens either way.
- Rebooting did not work. Do I have to factory reset?
- Rebooting did not work. So I take it I have to factory reset?
- Yes I would suggest you perform a factory reset from the interface and see if that resolves the issue.
- So I just performed a factory reset and the first thing I did was go to geo filter and it just froze again. I'm becoming extremely unhappy with this router!
- Are you on the latest firmware? Could you try following the instructions here for the Chrome flag and see if it works properly after that please? https://kb.netgear.com/000061261/Google-Chrome-77-is-blocking-access-to-NETGEAR-login-pages-what-do-I-do
- I logged in using Microsoft edge and went to the geo filter and then received this notification. I will say this however it did not freeze so I guess we are on the right track!
- That could be because it was accessed using a phone but usually that means the device name has been changed from what it was when it was originally added. Changing the name back or factory resetting will fix that.
- How would I change the name back. Not sure I ever did that. Ive accessed this with my phone for almost a year. It started freezing when I denied a server a couple times in a row. Just started to crash chrome. Also after doing the factory reset it hasn't changed anything.
- Ok so bare with me. I think its fine now, smh. I restored my old setting to the router but using edge to do so. The settings I had previously was in lan setup I set up a static route for my xbox. Not sure why or how but everything seems to work. Just pulled it up and no crashing and everything seems to work fine now if that makes sense.
- You would just go to device manager and rename it to whatever it was before. That's great to hear, just to keep in mind, if you're troubleshooting an issue and a factory reset is part of that don't restore your backup as you could be bringing back the issue each time.
- I thought about that. For whatever reason everything is fine on edge and still doesn't work with chrome! Oh well. Alls well that ends well. Thanks for the help.
That's weird because we always use Chrome to test our firmware before we send it out.
I've never heard of something working in Edge but not working in Chrome...
Perhaps it's to do with Chrome extensions or something?
