NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

batesy's avatar
batesy
Tutor
Jul 18, 2018
Solved

XR500 has WAN IP but reports being disconnected

Hi I use a bridge from my ISP's router to my current router but the XR500 is refusing to do the same. It displays the correct WAN IP 51.x.x.x. I've reconnected my old router to post this because I ...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Jul 18, 2018
    Put the MAC address of your previous router as the MAC of your XR500 and see if that resolves the issue