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Forum Discussion
XR500 Internet Connection Drop
I have a xr500 that has been ramdomply dropping internet connection. Firware version V2.3.2.18. When conntion has bben lost I have unplugged my computer and plugged the computer directily into the mo...
A quick follow up. For troubleshooting purposes, I connected the WAN port on the XR500 to an open ethernet port on my old router that is connected to my DSL modem. It has held the connection so far without dropping. Not much of a long term solution, but it may help with pinning down the problem. It would be ironic if the problem is with negotiating with the modem directly as it is also a Netgear product. I would still like to try the firmware fix if possible.
I've sent you both the firmware to try.
Flashed the firmware and it's working great so far. Thanks so much Fraser!
Well, it appears that I spoke to soon. Just dropped out again. Will try a factory reset and see if that helps.
- Yeah factory reset to make sure no legacy issues and turn off auto update so it doesn't update you off the fix firmware
My router is dropping the connection and seems to be rebooting randomly during the day, sometimes a dozen or more times and according to my Net Uptimemonitor it will drop and come back about 2 minutes later for no reason. I do play PC games but often the internet connection will just drop out of nowhere even while not gaming. Has there been a fix for this issue? I ran the NUM connected directly to the modem for a day and did not have the same issues as I do when connected to the router. All devices lose internet when this happens.
Spectrum ISP
Current Firmware:
XR500 V2.3.2.22 - Sent you a PM