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Forum Discussion
xr500 internet drops
hi im on latest firmware, tried most of the solutions and my internet drops few times a day. Weird part is, i cant access the log while its off internet no matter what i try. I have tried static IP, ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the DHCP IP address pool range set for?
Any Wifi Neighbors near by? If so, how many?
Rjaaayyy wrote:
hi im on latest firmware, tried most of the solutions and my internet drops few times a day. Weird part is, i cant access the log while its off internet no matter what i try. I have tried static IP, tweaking IP and DNS. Aswell as other solutions, anybody have a fix to limit the amount of times this happens per day?
Cat6 is the cable I’m using. Modem is a Shaw one in bridge mode. I think the starting IP is 2 and ending is 254. Use router as dhcp server is checkmarked.
- Does the internet restore itself or do you need to reboot/factory reset to gain internet/access?
Does the Internet LED on the XR router turn AMBER when the internet drops?
Please change the DHCP IP address range to .100 thru .200 on the XR router. Reboot the router and all of your devices.
Rjaaayyy wrote:
Cat6 is the cable I’m using. Modem is a Shaw one in bridge mode. I think the starting IP is 2 and ending is 254. Use router as dhcp server is checkmarked.- It will either stay white and not flash or be off entirely, then it will reboot entirely after a few minutes. I have router set to access without internet but it totally does not. I haven’t been able to access the log in many ways I’ve tried.
Possible that is a result of the XR loosing the connect with the ISP modem and services and something is happening here at the modem that is dropping the connection. I would have the ISP fully check there side and look at there logs for time frames when you see this happen.
I would also configure the modem for router mode, then use the modems DMZ for the XR routers IP address it gets from the modem that
s in router mode. See if this changes the behavior.
