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Forum Discussion
XR500 internet issues
Hi I have just got a xr500 and installed it as directed to replace my default router from my fiber provider. All connected and working but unable to find the internet connection. I went through the...
What is the Mfr and model# of the ISP modem/ONT?
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.
I would power OFF the ISP modem for 1 minute. Factory reset the XR router and power it off. Power ON the ISP modem and let it sync. Then power ON the XR router and walk thru the setup wizard again using a wired PC and a web browser.