Forum Discussion

Tutor

Nov 21, 2018

XR500 Internet speed Problem

Hey guys, Since Ive started using the XR500 my internet speed has nearly been cut in half.I was getting 75-80 mbps with the isp router but now Im getting around 45.Ive disabled Qos, Ive tried the m...

Netduma_Jack

NetDuma Partner

Nov 22, 2018

Hi - it sounds like you may have a problem elsewhere if you're getting just 33mbps into the modem. Are you able to switch your ISP modem back in and then connect your XR500 to that? You should hopefully be back to full speeds then.

jteagles

Tutor

Nov 22, 2018

Ok great I’ll give that a try. Didn’t even think of that 😀. Would I have to configure the isp router or just plug the router straight into it ?
Thanks

Netduma_Jack
NetDuma Partner
Nov 22, 2018
So long as the ISP modem has an Internet connection, you should just need to plug straight into it. Your XR500 will probably need a reboot that's all.

If you're not getting an Open NAT, this guide will help: http://support.netduma.com/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat
- jteagles
  Tutor
  Nov 22, 2018
  Ok thanks a lot. How will I know if I’ve not got an open nat ?
  - Netduma-Fraser
    NetDuma Partner
    Nov 22, 2018
    The connection/speed test on the console will tell you. If PS NAT Type 2 is open