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Forum Discussion
Jesse94
Jul 30, 2019Guide
XR500 is not connecting with my NBN FTTC NCD
Hi Everyone, I just got today my XR500 NightHawk, I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if t...
FURRYe38
Jul 30, 2019Guru - Experienced User
Power OFF the ISP modem and XR router for 30 seconds. Power ON the ISP modem and let it sync. Power ON the XR router afterwards.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Jesse94 wrote:Hi Everyone,
I just got today my XR500 NightHawk,
I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??
In case you guys dont know whats the NCD i posted a picture below
Netduma-Fraser
Jul 30, 2019NetDuma Partner
As well as the above try accessing the interface using the IP instead which would likely be either 192.168.1.1 or 10.0.0.1 and see if you can finish the setup that way.
- Jesse94Jul 31, 2019GuideI dont know how to finish the setup the 2nd light from the left is orange wont go white
- Jesse94Jul 31, 2019GuideBefore I bought this I was told that I dont need a modem only the Nbn NCD box I'm hoping I havent been fooled.
- FURRYe38Jul 31, 2019Guru - Experienced User
You need a modem in front of the XR router. The router depends on a ethernet connection that uses DHCP or static IP addressing from the modem to get it's connection.
Jesse94 wrote:
Before I bought this I was told that I dont need a modem only the Nbn NCD box I'm hoping I havent been fooled.
- Jesse94Jul 31, 2019GuideThis comes up when I do the automatic setup
- Netduma_AlexJul 31, 2019NetDuma Partner
What were you using before you got the XR500? Was there a router in the place where the XR500 is now?
Is the NBN device definitely a modem?
- Jesse94Jul 31, 2019GuideBefore buying the xr500 I was using the modem/router plus the NBN NCD. Which is in the picture below.