NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Issues
Hi, I have just bought the XR500 router and have been having major issues with it. I'm not sure if its something i have set up or if its something wrong with the router so any help would be great...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What happens if you put the ISP router back online as the host router, then connect the XR router to this host router. I would walk thru the setup wizard on the XR router after you do this. The Host route maybe using same default IP address of 192.168.1.1 so the XR setup wizard should detect this and change the XR router to use something else if this is the case.
If you can get the XR router setup with the ISP router, use the ISP routers DMZ for the XR routers WAN IP address.
Disable Smart Connect on WiFi and see if that helps with connecting to it properly. Where are you doing this speed test? Ping can be different for everyone and so a generic max 8ms rule isn't practical and you can certainly have good games higher than this. Make a reserved IP for the console in LAN Settings, don't do it on the console. Also DNS won't give you a better connection. Console speed tests can be inaccurate so if the PC is getting good speed then no need to worry.