XR500 Issues

Any progress on this? 

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davemarsden132 wrote:

Hi,

 

I have just bought the XR500 router and have been having major issues with it. I'm not sure if its something i have set up or if its something wrong with the router so any help would be great. Below are the issues.

 

1) WIFI device's where taking a good while to connect to the router at the start. So like when i pressed connect on my mobile it would take a good 30 seconds to connect to the wifi... Usually on my other routers i have had it is instant thats with the ISP Router and also other routers (Netgear also)

 

2) Just now i unplugged the router to put the ISP router back in, now it is saying cannot find IP address. Then i just checked again now and pressed forget connection and reconnect and it has connected.

 

3) I renamed the router to the same as what all my devices have been connected to ''Marsden-5'' Normally when i swap router all my devices connect automatically. Now some have and some havent. Also when i try to connect one of my YI Cameras it says WIFI times out and cannot connect to this router.

 

4) When i run a speed test i am getting 18ms ping which i believe when online gaming PS4 that is too high. I should be after approx 8ms max apparently 

 

5) When i try to set my PS4 settings to do custom, i create my own IP for the PS4 192.168.1.15 - I choose my own DNS server 8.8.4.4 i also put in the ISP 192.168.1.1 etc into the setup. This setting connects fine to the PS4. It says connected and runs a speed test which is pretty slow. I pay for 900mbps my PC gets 900mbps but the PS4 says about 40mbps which is weird. Even on auto setup for LAN it says the same. 

 

- If i run AUTO LAN - It takes AGES to connect, like a good 30 seconds - With the ISP router it connects instantly and runs the test. This router takes 30 seconds to connect to it.

- If i run CUSTOM LAN - Write my own IP - It connects to PS4 after 30 seconds but then my games cannot find the internet. 

 

Its asif the router is struggling to find the internet from the ISP.... 

 

I want my PS4 to have its own IP address so that i can go into the routers settings and make it high priority in QOS etc.

 

 

 

My ISP is BT Fibre to the property

 

I pay for 900mbps

 

I have input bthomehub@btbroadband.com and password BT in for ISP login.

 

Im really struggling here to sort this router - i run auto setup also and not custom setup when setting up the router.

 

Hope anyone can help!

 

Cheers

Dave

 

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