Hello everyone, I'm facing an add issue on my brand new XR500. Configured IPTV on my Samsung MU8000 using SmartIPTV app but while swiping channels it takes anywhere between 10-15 secs & most of the time connection failed. This happens only to IPTV my streams like Netflix, xbox, Prime all work fine. Just like my previous router. Only the connection failing on IPTV channels. Paul

Is it possible there's something wrong with the app? The fact other channels work fine suggests this could be the reason. If you connect your TV to your router or another modem, does the issue continue?

I just tried that and plugged back my old router (Asus DSL-N66U). No issues. Channels swap less than a second between each other. So definitely there is something wrong on the XR500 that's causing this behavior.

Disable QoS in Anti-Bufferbloat options, does that resolve the issue?

That's the first thing I did. But no vain. I upgraded to latest firmware ending 2.32 but no luck on it. I disabled and enabled all WAN settings one by one and restarted the router each time ran speed tests and then tried swapping channels but still the issue persists.

Make sure IGMP snooping is enabled in WAN Settings, that may resolve it

NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gamestoned

Aspirant

Oct 13, 2018

XR500 lag on IPTV

Hello everyone,

I'm facing an add issue on my brand new XR500. Configured IPTV on my Samsung MU8000 using SmartIPTV app but while swiping channels it takes anywhere between 10-15 secs & most of the time connection failed.

This happens only to IPTV my streams like Netflix, xbox, Prime all work fine. Just like my previous router. Only the connection failing on IPTV channels.

Paul

11 Replies

Netduma_Jack
NetDuma Partner
Oct 13, 2018
Is it possible there's something wrong with the app? The fact other channels work fine suggests this could be the reason.

If you connect your TV to your router or another modem, does the issue continue?
- gamestoned
  Aspirant
  Oct 13, 2018
  I just tried that and plugged back my old router (Asus DSL-N66U). No issues. Channels swap less than a second between each other. So definitely there is something wrong on the XR500 that's causing this behavior.
  - Netduma-Fraser
    NetDuma Partner
    Oct 14, 2018
    Disable QoS in Anti-Bufferbloat options, does that resolve the issue?