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Forum Discussion
thorfinnur
Feb 13, 2023Aspirant
Xr500 lan connection went out
i was using the internet over ethenrnet fine last night and about 14 hours ago all the pc connected to my router lost connection to the internet over both wifi and lan but my phone works fine over wi...
thorfinnur
Feb 13, 2023Aspirant
the modem is a genexis hybrid fibertwist
and everything is on auto
the cables are fine and are cat6
i have my phone usb tetherd to my pc with no issue connecting to the internet
i have 2 other wifi neighbors near by
the problem im having is it just disconnected the lan about 14 hours ago without any warning and ive done the usual resets and unplugs without any luck im just not geting a lan connection and ive all ready talk to my isp and they see everything connected fine so it seams to be a router problem
FURRYe38
Feb 13, 2023Guru - Experienced User
There a model # on the ISP modem?
Please change the default DHCP IP address pool to the suggested rang after doing a factory reset and setup from scratch.
- thorfinnurFeb 13, 2023Aspirant
i havent done a factory reset and have no idea how to change the setting
nothing has been change for the past 2 months and just lost lan connection last night
and the model on the modem is g2410- FURRYe38Feb 13, 2023Guru - Experienced User
Please give a factory reset a try and follow this: