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Forum Discussion
PolikosFoinix
Jan 26, 2019Star
XR500 Lan Ports - Fatal Flaw
Ok. So I have been at this since I bought my first XR500 from Amazon on March 28, 2018. For the first few months everything was great, didn't even have to blink at the router much less reboot ...
Netduma-Fraser
Jan 26, 2019NetDuma Partner
Sorry to hear that, it is being invesigated and you've tried I think all of the potential workarounds/solutions so there may not be much I can do. Do you have any devices that use a standby mode or that use automatic updates?
PolikosFoinix
Jan 26, 2019Star
Devices that I have in my network environment:
- XBox One
- Gaming PC (Win 10)
- Gaming PC (Win 10)
- Asus Android Tablet
- Samsung Android Tablet
- Galaxy S8
- iPhone 8
I have disabled Sleep mode on both PCs to avoid network shutdown. Both PCs are on Windows automatic updates, but that can't be disabled. Aside from that, nothing else has a sleep mode capability.
- Netduma-FraserJan 26, 2019NetDuma PartnerIf you follow this you can try to disable automatic updates and see if that works: https://www.easeus.com/todo-backup-resource/how-to-stop-windows-10-from-automatically-update.html
- PolikosFoinixJan 26, 2019Star
See again, this is a bypass. This is not a solution. I should not have to disable DHCP, mess around with automatic updates on my PCs, disable instant-on on my xbox. This is a fatal and critical flaw in either the hardware of the XR500 or the DumaOS. These are all basic functions of devices that connect to my router. it's job is to distribute and control network traffic, not determine what device is allow to do what and how to do it. what you're telling me is something in the XR500's firmware or the DumaOS is controlling what traffic is allowed and what isn't. That is beyond unacceptable.
- Netduma-FraserJan 26, 2019NetDuma PartnerAs you know and as I mentioned it's an issue that's being investigated and would need a firmware update in order to fix so there are no known settings changes right now that can fix the issue. I am trying to help by providing other alternatives until a fix has been created. That's not what I'm saying. Automatic updates could trigger issues as it's clear that from a state where not much is happening to suddenly something occurring is where the issue is. e.g. console in standby so no data and then suddenly coming online. I'm not a developer so I can't provide specifics.