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Forum Discussion
helpmepls321
Jun 18, 2018Aspirant
xr500 LAN ports sometime will stop working
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
- Jun 18, 2018I've sent you a PM with firmware that may resolve the issue.
Keidrych
Oct 09, 2018Aspirant
Having the same problem with my router, using the latest available firmware XR500 V2.3.2.32
Every 24hours the LAN ports drop out and stay disconnected until I soft reboot the router.
This is a major issue for me as the computers dropping out are an essential part of the network and expected to be available 24x7 by other devices on the network.
Any advice on how to correct this issue, If we can't get this stable I will have to return the router to the store and go with another company.
- Netduma-FraserOct 09, 2018NetDuma PartnerOn your Xbox please enable Energy Saving mode, if PS4 fully power off dont let it standby.
Reason being we've identified they affect the way the router connects when they wake up. Let us know if that resolves the issue.- KeidrychOct 09, 2018Aspirant
This doesn't resolve the issue. I have many physical computers running linux connected to the network and everything connected to LAN disconnects at the same time.
If the Xbox is turned off while the LAN drops when its turned back on it can't connect to the LAN network either
- Netduma-FraserOct 11, 2018NetDuma PartnerIs there anything that is performing automatic upgrades/downloads? If so that could possibly cause it as well, could disable if possible and see if that resolves it?