NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
xr500 LAN ports sometime will stop working
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
- I've sent you a PM with firmware that may resolve the issue.
The firmware with the fix should be the latest firmware installed. What version are you on?
I have the recent firmware installed on the router which is 2.3.2.32
- Mine is still having the same problem as well. They recorded it and sent it to the engineers. To see if they can fix the problem. They need to come out with a new firmware for it. Also I’ve noticed it I have ipv6 turned on. My wireless Xbox one will work at first with ipv6 then out of the blue while gaming you get kicked from the party and lag for a second but then can not reconnect to the party. Until the console is reset. I went into the router settings and saw that after that happened the console said it was only connected to ipv4. This router has problems. Hopefully the next firmware will fix it.
- sontu, put your consoles in Energy Saving mode or turn them off fully after use. Its been found that they can affect the LAN connection so this is a workaround while Netgear work with other teams to get this resolved.
Sean, that sounds like a coincedence. Most likely you need to add your friends to your allow list. Do you have a public IPv6 address? If not then it's pointless to have it enabled and will not improve your online connection if thats what you've heard.- Thanks for the suggestion. However it was my tv which was connected to router and my tv was turned off. But when i turn it on I didnt get any signal. I check that port by connecting it to my pc and still didnt get any signal. So i rebooted the router and it fixed it. Now i am anxious that is my unit faulty or is this just common problem in this same router model ??