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Forum Discussion
helpmepls321
Jun 18, 2018Aspirant
xr500 LAN ports sometime will stop working
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
- Jun 18, 2018I've sent you a PM with firmware that may resolve the issue.
Seanabong2200
Dec 21, 2018Apprentice
This morning my wife turned on my console and said it had no connection so she restarted the router and she got internet again. This update sucks also and did not fix it.
- HateDec 21, 2018Apprentice
Seanabong2200,
I know exactly how you feel, I had to find a solution out on my own, please try this in order:
Download this: http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip [2.3.2.32]
Install it onto your router (Settings > Administration > Firmware Update)
Once it's complete, perform a factory reset (Settings > Administration > Backup Settings > Erase)
Download this: http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.40.zip [2.3.2.40]
Install it on the your router (Settings > Administration > Firmware Update)
Reboot one last time (Settings > Administration > Reboot)Set up your router
These steps above fixed my issue with the router disconnecting EVERY 24 hours.
- Netduma-FraserDec 21, 2018NetDuma PartnerSean did you read my previous message?
Hate, theres not much need to do a factory reset before an upgrade, you'd want to do it after but happy it resolved issues you were having.