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Forum Discussion
helpmepls321
Jun 18, 2018Aspirant
xr500 LAN ports sometime will stop working
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
- Jun 18, 2018I've sent you a PM with firmware that may resolve the issue.
Mr_smile
Jan 09, 2019Aspirant
Hi. I need help, my port 1 is not working. LED lamp is black, had 2 switch to port 2 to get internet. Have the latest firmware XR500 V2.3.2.40.
Have rebooted the router 5 times and it still doesent work.
Can you see status on ports in DumaOS?
Netduma-Fraser
Jan 09, 2019NetDuma Partner
Have you used different ethernet cables with port 1 to see if it's a faulty cable? If so take a look at port 1 and port 2 side by side, can you see any differences inside? If so it may be faulty. Just to check you haven't blocked the device thats connected to it have you? Yes in the table view of device manager you can see
- Mr_smileJan 09, 2019Aspirant
Hi. Yes, tried different cables and devices. Found under Settings, Monitoring, Statistics, LAN 1 (Link down).
I only used DumaOs 2 times when i first got XR500 and to day when i updated firware after i couldent connect to internet.
I saw in the table view that port 1 is connected but it doesent work, LED is still black and dead. Connected my tv, stereo and playstation to try and i dont have internet on port 1.
- Netduma-FraserJan 09, 2019NetDuma PartnerOkay sounds like a hardware fault, please contact Netgear here: http://support.netgear.com/ and start a ticket/call them and hopefully they'll either provide steps to resolve or issue a replacement if within warranty