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Forum Discussion

helpmepls321's avatar
helpmepls321
Aspirant
Jun 18, 2018
Solved

xr500 LAN ports sometime will stop working

hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me  
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Jun 18, 2018
    I've sent you a PM with firmware that may resolve the issue.
mebaby333's avatar
mebaby333
Tutor
Feb 04, 2019

Everyone,

 

Call in and ask for this version of code, and it DOES fix the LAN Port issues.  V2.3.2.26...   Not sure if they are going to fix in future releases but i can confirm this one does work.

Thanks,
Dave

Ozzmanj1's avatar
Ozzmanj1
Aspirant
Feb 04, 2019

Called NG support, told this was a hardware issue and no software will fix this. I will be returning it to BB within the hour and going with a different brand. Extremely disappointed with NG and this product. Always had great hardware in the past, guess it is time for a different brand to move on to.

  • mebaby333's avatar
    mebaby333
    Tutor
    Feb 04, 2019

    I had an RMA also, and it DID NOT fix the issue.  Only the code i posted earlier fixed this issue.

     

    Thanks,

    Dave

  • FURRYe38's avatar
    FURRYe38
    Guru
    Feb 04, 2019

    I would try to open a support ticket to see if you can get the beta code:

    https://www.netgear.com/mynetgear/registration/login.aspx

    Ozzmanj1 wrote:

    Called NG support, told this was a hardware issue and no software will fix this. I will be returning it to BB within the hour and going with a different brand. Extremely disappointed with NG and this product. Always had great hardware in the past, guess it is time for a different brand to move on to.