NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Locked up the speed of my computer
Hi GUys, My network speed is 1000 Mbps, After i updated the lastest firmware of XR500, there is a problem with this router. My computer 's network speed(download) had been locked on around 10 mbps ...
Try a factory reset on the XR rotuer and setup from scratch. Be sure to power OFF the modem for 1 minute then back ON as well.
Whats the brand and model # of the ISP Modem?
Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
Hi,
Thanks for your reply.
the ISP is china telecom and the brand should be HUAwei, but i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ). My problem is also under
lan. Other devices runs well also no matter lan or Wifi. (laptop, tv, speaker. with full speed)
unstable99 wrote:
the ISP is china telecom and the brand should be HUAwei,
That is a make, not a model. Most modems have a label on them.
i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ).FURRYe38 didn't ask for details of the modem on a whim. We have seen a lot of questions come through here and know that the exact details of the modem are important.
The problem you described is exactly the sort of issue that depends on getting the modem and router correctly configured.
If you want help, and don't want a dragged out conversation, it would be good if you provided the requested details.
HI,
thanks for your kindly reply.
I have checked the model fo the modem, It is "ZNHG600" (GPON ONU).
The situation is both modem and router work well before updated the XR500 lastest firmware.
Do you know if the modem has a built in router there by chance?
Has a factory reset and setup from scratch been performed since last FW update?
