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Forum Discussion
unstable99
Jan 03, 2022Tutor
XR500 Locked up the speed of my computer
Hi GUys, My network speed is 1000 Mbps, After i updated the lastest firmware of XR500, there is a problem with this router. My computer 's network speed(download) had been locked on around 10 mbps ...
unstable99
Jan 03, 2022Tutor
Hi,
Thanks for your reply.
the ISP is china telecom and the brand should be HUAwei, but i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ). My problem is also under
lan. Other devices runs well also no matter lan or Wifi. (laptop, tv, speaker. with full speed)
michaelkenward
Jan 04, 2022Guru - Experienced User
unstable99 wrote:
the ISP is china telecom and the brand should be HUAwei,
That is a make, not a model. Most modems have a label on them.
i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ).
FURRYe38 didn't ask for details of the modem on a whim. We have seen a lot of questions come through here and know that the exact details of the modem are important.
The problem you described is exactly the sort of issue that depends on getting the modem and router correctly configured.
If you want help, and don't want a dragged out conversation, it would be good if you provided the requested details.
- unstable99Jan 04, 2022Tutor
HI,
thanks for your kindly reply.
I have checked the model fo the modem, It is "ZNHG600" (GPON ONU).
The situation is both modem and router work well before updated the XR500 lastest firmware.
- FURRYe38Jan 04, 2022Guru - Experienced User
Do you know if the modem has a built in router there by chance?
Has a factory reset and setup from scratch been performed since last FW update?
- unstable99Jan 04, 2022Tutor
Yes i know cos the modem also got router function., I checked the setting of the modem and nothing special, I also hardf reset the modem too, still cant help.
- michaelkenwardJan 04, 2022Guru - Experienced User
unstable99 wrote:
I have checked the model fo the modem, It is "ZNHG600" (GPON ONU).
Google is not much help with that. But some of the hits have a row of Ethernet ports on the back, which would indicate a router.
The situation is both modem and router work well before updated the XR500 latest firmware.Yes, but things can change when you reboot the network. First time around the XR500 might have spotted the modem and adjusted its settings accordingly. Then, the next time you did this, after the update, the router failed to make the same adjustment.
While many router issues are generic and apply to most models, there are times when a problem that really should be aimed at the right people.
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