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Forum Discussion
XR500 Locks up after latest firmware
After allowing the device to autoupdate, I have to reboot this new router every day. It just locks up, or drops the internet.
Reverted back a build and so far no issues.
Anyone have insight o...
Screenshots haven't loaded yet, if you could upload to imgur that would be helpful
odd they show right above my text now. I PMd them to you.
- Still cant see it, think it takes a little to upload properly, will check back
ok very odd, I can see them now when I log out and back in also PM'd them to you.
- Can see the screenshots now. I would change Anti-Bufferbloat to 'Always' and double check that share excess is on for both download & upload of bandwidth allocation.
IT is, and we did that last night, as we had good ping times in fortnite and overwatch but it was still jumpy. Didnt change anything so I took the router back out and we back to R8000 and life was good.
- Sorry to hear that, hope you consider it again in future. Very likely just settings
- Haven’t returned it yet. We just got tired of tweaking and wanted to have fun. It’s off to the side atm. May try again tonight.
- First make sure ALL devices are connected behind the XR500 otherwise it can't accurately control the network then follow: http://support.netduma.com/support/solutions/folders/16000090646
Then I'd also suggest doing this also: http://support.netduma.com/support/solutions/articles/16000074717-diagnose-modem-internet-service-provider-issues/ All devices are behind it, I use ping plotter a lot. I will check that article out though.
No issues using my R800 solid as a rock, only when I drop the XR500 in its place do I have trouble.
Setup a ipfence PC based firewall as a test no issues with it as well, quite impressive firewall for free QOS is not as robust as Duma though ;-).
- Okay thanks keep us updated!
Firmware Version V2.3.2.26 DumaOS Name A7Legit After the above update was applied I seem to be much better off. I ocassionaly have a wifi device that won't attach for some reason, and gettiing new ones to join on the 5G channel 149 is almost impossible. I can join my previous router on this band with no issue. Same security etc...
As far as lockups, only had one and the router has been up for a week.
Turning QOS to Always seems to be the answer, but I wish it wasnt the solution. I would rather have the true 180 meg when no one else using the internet instead of 80% of it. Maybe there is a setting here I need to tweak as I am noonb to duma.
Brett
- Is it only one device that is unable to connect using that channel?
Setting to Always is optimal so you never experience any local congestion but you could set it to when high priority detected and then based on your Traffic Prioritization settings will only apply your Anti-Bufferbloat percentages when gaming is detected. Sorry went out of town, for the slow response.
No its all of them, something is amiss when set to channel 149, which unfortinamtely is where I need it Freq 5745.
I can try dopping it down below DFS next and see what happens I guess. But the 5745 range plus or minus 10 is clear. And while lowering it to 48 or below around 5200 I would some internal speed to my media servers.
Is V2.3.2.26 still the latest build of firmware?
- Yes that’s right, that’s the latest build.
Not sure whats up, but I get a lot of these type errors navigating the OS or just sitting on the dashboard watching whats going out the router.
- Whats the error? Can't see the picture at the moment
Error 1:
Uncaught TypeError: Cannot read property "find" undefined
Error 2:
Unable to Load:
http://192.168.1.1/apps/com.netdumasoftware.geofilter/desktop/geomaps.js?v=1.073&lang=English
Doesnt matter if router is rebooted etc... This happened right after a reboot, tried flush cloud etc... Happens daily for some reason in Chrome or Firefox
Hi - please check out this guide which could help you with that: https://kb.netgear.com/000053845/Why-do-I-see-uncaught-error-messages-showing-up-on-my-XR500-when-I-log-in
Please let us know if that doesn't resolve the issue and we'll advise you from there!
Didnt resolve it yet, maybe its because I have free version of bitdefender. Odd I never use to get these. I did add it to a exclusion list though I found, nothing called "View Features" here only a gear and events, quaretine, protection, exclusion.
- I worked with them on this particular fix. They included a fix in their then latest update so it should definitely be present in it's current version though that was on the premium version. I just double checked and looks like the build that fixed it was 22.0.18.226 at the time. Is your Bitdefender on a version higher than this?
Is what I have installed with the exclusion. It states its the latest one and no updates.
But it is the free version, so maybe it doesnt get the same love. I can switch to another AV.
- Can't see the uploaded picture as it takes a little while to get moderated. Yes thats entirely possible. Disable it first then reboot your PC. Then try to access the interface and see if it works without error.