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Forum Discussion
larsevss
Dec 14, 2018Aspirant
XR500 missing Hybrid VPN with latest firmware
I have XR500 and I do not see Hybrid VPN on the sidebar. You can see it from the attached screenshot.
I have updated to the latest firmware 2.3.2.40. I don't see the Hybrid VPN in any of the pr...
Morpheous
Dec 14, 2018Aspirant
The xr500 does indeed have the hybridvpn option as you can see here.
larsevss
Dec 15, 2018Aspirant
Can't see your screenshots. But Mine doesn't have the Hybrid VPN tab.
- Netduma_JackDec 15, 2018NetDuma PartnerHi - you need to upgrade to the latest firmware. Please follow this guide, which explains how to upgrade and then how to set it up:
http://support.netduma.com/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn- larsevssDec 17, 2018Aspirant
Hi Jack, I already updated to the latest firmware 2.3.2.40. You can see in my original post that the side bar still doesn't have the Hybrid VPN.
- Netduma_JackDec 17, 2018NetDuma Partner
Could you click the 'i' icon in the top right corner and double check it says 2.3.2.40 - it's possible the install was not successful.
If it does say that, could you press F12 when you're on your browser. The Console window will open within Chrome on the side of your screen. Ignore this screen, but leave it open. On the usual page refresh button, next to the address bar, right click on it and choose the option to 'Empty Cache and Hard Reload'. That should hopefully then load the correct menu on the side.
If that doesn't work, could you try accessing this link. This will confirm for sure if you truly have Hybrid VPN installed: http://routerlogin.net/desktop/index.html?cache=0#com.netdumasoftware.hybridvpn