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Forum Discussion
XR500 NH App & Router R-apps not loading
I have an issue where within the Nighthawk App under devices it only reports a message stating “Sorry, Couldn’t list devices. Try again later”. Also, on the router login “Dumas” R-apps: some of them s...
Sorry to hear you're having these issues.
So you can't see a list of devices on the Nighthawk app, and you can't access the device manager inside DumaOS.
Seems likely that the two issues are linked...
One troubleshooting step i'd like you to try is to downgrade back to an older firmware and then upgrade again.
You can download an old firmware here: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28
Go to Settings > Administration > Update and upload this file. Ignore the warning about it being older.
Once it starts up again, go back to Settings > Administration > Update and make it check for updates, allow it to update back to the latest.