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Forum Discussion
Trippybbpie
Sep 28, 2021Aspirant
Xr500 nighthawk no internet
Internet randomly goes out around 1:30pm and is now 7:55pm and still cannot figure out why my internet randomly stopped working. Called ISP, ruled out it’s the router not communicating with modem. I c...
plemans
Sep 28, 2021Guru - Experienced User
what modem/gateway is it connected to?
What firmware is on the router?
- TrippybbpieSep 28, 2021Aspirant
its spectrum modem EN2251 model i believe it is, and firmware im not sure on the router because i cant even connect to it after a factory reset. So whatever the default firmware is after factory resetting.
- plemansSep 28, 2021Guru - Experienced User
the "default firmware" after a firmware reset is whatever firmware you had installed. It doesn't clear out firmware and bring it back to the original. Resetting only clears out settings.
- TrippybbpieSep 28, 2021Aspirant
oooh ok so yeah im not sure.. i cant log into the router anymore because it keeps saying no internet detected so i cant fully setup the router anymore.