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Forum Discussion
Xr500 Nighthawk wired laggy and slow internet
Need help, I have Firmware version XR500 V2.3.2.56 My internet is not stable wired and wireless. Speeds with the modem is 111 download and 10 upload. Router does regonize this. But sadly when i us...
What is the Mfr and model# of the ISP modem the XR router is connected too?
modem is arris and model is tm1602A
dont know what mfr
Are you using a computer? Could you download PingPlotter and show us a screenshot of your results?
Here's a guide: https://forum.netduma.com/topic/23881-ping-plotter-quick-guide/
Thats an Arris Mfr'd modem. Not the greatest modem IMO.
I would do as suggested with a PC directly connected to the modem and test pings. Take note of PLs and Errors. PLs are packet loss. Then connect the XR router in between the modem and PC and ping again.
Ensure there are no coax cable line splitters between the modem and ISP service box. Ensure your using good quality RG6 coax cabling to the modem. Have your ISP check the signal and quality up to the modem.
