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Forum Discussion

N3TW33K's avatar
N3TW33K
Aspirant
Mar 01, 2020

XR500 no internet

My router worked properly for the last +- year. Now since a week it doesn't work anymore. The wifi points are “working” you can connect to the network but they don’t have internet. Swapped the etherne...
plemans's avatar
plemans
Guru - Experienced User
Mar 01, 2020

What modem is it? 

Have you tried directly connecting to the modem or whatever your isp has setup? 

  • N3TW33K's avatar
    N3TW33K
    Aspirant
    Mar 01, 2020
    Yes I tried that unfortunately without any succes. Not sure what model it is. Its one from ziggo from the netherlands
    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 01, 2020
      N3TW33K wrote:
      Yes I tried that unfortunately without any succes. Not sure what model it is. Its one from ziggo from the netherlands

      so directly connected to the modem, it doesn't work? If so, its a modem issue. not a router issue. 

      Model is kind of key as well. 

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Mar 02, 2020
        As above, if you're directly connected to the modem and it doesn't work then it is either a modem or ISP issue. I would advise getting in contact with your ISP first and see if they can determine anything from their side.