NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
N3TW33K
Mar 01, 2020Aspirant
XR500 no internet
My router worked properly for the last +- year. Now since a week it doesn't work anymore. The wifi points are “working” you can connect to the network but they don’t have internet. Swapped the etherne...
N3TW33K
Mar 01, 2020Aspirant
Yes I tried that unfortunately without any succes. Not sure what model it is. Its one from ziggo from the netherlands
plemans
Mar 01, 2020Guru - Experienced User
N3TW33K wrote:
Yes I tried that unfortunately without any succes. Not sure what model it is. Its one from ziggo from the netherlands
so directly connected to the modem, it doesn't work? If so, its a modem issue. not a router issue.
Model is kind of key as well.
- Netduma-FraserMar 02, 2020NetDuma PartnerAs above, if you're directly connected to the modem and it doesn't work then it is either a modem or ISP issue. I would advise getting in contact with your ISP first and see if they can determine anything from their side.