XR500 not allowing some wifi devices to connect to Internet.

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michaelkenward wrote:
What does "Does not allow" mean?

The computers appear to be connected to the Internet, however, any attempts to access any websites result in timeouts.  This is true for both Chrome and IE.

michaelkenward wrote:

Where do you see any error messages?

 

In the browsers after the timeout occurs, we see ERR_CONNECTION_TIMED_OUT (in Chrome).

 

Also, when running the network troubleshooter, this error is displayed:

Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding

Detected

Contact your network administrator or Internet service provider (ISP) Completed

Windows can't communicate with the device or resource (www.microsoft.com). The computer or service you are trying to reach might be temporarily unavailable.

 

 michaelkenward wrote:

This strongly suggests that the problem is with the reluctant wifi clients rather than the router.

 

I would agree, however both clients connected fine with the previous Netgear router.  So, I think it may be a combination of the clients and the router.

 

Thank you.