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Forum Discussion
XR500 not allowing some wifi devices to connect to Internet.
Our new XR500 does not allow two specific computers to connect to the Internet when using WiFi. All other WiFi devices connect fine. These two devices DO connect to the Internet when using Ethernet...
michaelkenward wrote:
What does "Does not allow" mean?
The computers appear to be connected to the Internet, however, any attempts to access any websites result in timeouts. This is true for both Chrome and IE.
michaelkenward wrote:
Where do you see any error messages?
In the browsers after the timeout occurs, we see ERR_CONNECTION_TIMED_OUT (in Chrome).
Also, when running the network troubleshooter, this error is displayed:
Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding
Contact your network administrator or Internet service provider (ISP)
michaelkenward wrote:
This strongly suggests that the problem is with the reluctant wifi clients rather than the router.
I would agree, however both clients connected fine with the previous Netgear router. So, I think it may be a combination of the clients and the router.
Thank you.
Do you have static IP addresses on the WiFi devices? When connected via WiFi are you able to access the router interface?
All my devices are currently DHCP, served up by the router. Should I go ahead and lock down the two problem computers? If so, does it matter which static IPs I assign?
I have not yet tried to access the admin interface from the problem computers. I will do that now.
- Yes I would try doing that. No but I would select ones that are within the DHCP lease range for consistency.
Rohopo,
I am also experiencing this issue with only two devices that are the newest in my household. The devices are iPhone XS and Amazon Echo Dot (3rd Generation). I know it is a software or hardware bug with my XR500 as I tested two different Echo Dots and 4 different iPhone XS's and have received the same issue appear. Did setting a static IP resolve your issue for your two devices? I do not think I can set static for both of my devices.
MAPE15 wrote:
I know it is a software or hardware bug with my XR500 as I tested two different Echo Dots and 4 different iPhone XS's and have received the same issue appear.That argument breaks the rules of logic.
That three Eco Dots and five iPhone XSs have the same behaviour merely confirms that Eco Dots and iPhone XSs have a problem. It says nothing about the XR500.
The way to confirm that is to use the Eco Dots and iPhone XSs on different wifi sources, other than the XR500. Only then will you be able to pin the blame on the XR500. I strongly suspect that you will find that, but until then you can't make that claim.
