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Forum Discussion
XR500 not allowing some wifi devices to connect to Internet.
Our new XR500 does not allow two specific computers to connect to the Internet when using WiFi. All other WiFi devices connect fine. These two devices DO connect to the Internet when using Ethernet...
I put in ticket with Netgear support. They were supposed to call me same day but instead ignored me. They still have not called me back. I am thinking about selling my router and going to another brand. Customer service is King when it comes to loyal customers and they have fallen way short.
Do you have the case ID Mape? We can follow this up for you.
ImranRn Official support is here FYI: https://www.netgear.com/support/contact.aspx
- Here is my case id that I currently have open. It's for another issue but I know it's a Netgear router issue. I connected my devices to my uverse router from ISP and all my devices connect fine. The xr500 is not compatible with iPhone XS and Amazon echo dot 3rd generation or my router is just defective. Support Case #40850661
- I've escalated it to a colleague to pass onto Netgear. For those devices what happens when you try to use them on WiFi? If you disable QoS fully in Anti-Bufferbloat options do they function normally?
- QoS is not in use. Those devices only support wifi.
