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Forum Discussion
Nikkimacv
Mar 30, 2022Aspirant
XR500 not broadcasting SSID
So I setup my router for the first time today, and when I was trying to connect to it, I couldn't fine the SSID in the available in the Available Networks. The name that I do believe is my router does...
- Mar 30, 2022
OK, it sounds as though you'd be best to factory reset the XR and set it up from scratch.
Could you please hold the reset pin on the back for at least thirty seconds, then allow it a few minutes to reset itself. After that, everything will be set back to it's default and you can then complete the setup wizard.
Netduma-Liam
Mar 30, 2022NetDuma Partner
Hey,
Could you connect to your XR500 directly via ethernet, then go to 192.168.1.1 in your web browser.
If you then go to Settings -> Setup -> Wireless Setup you can view the wireless SSID and password here.
- NikkimacvMar 30, 2022AspirantWell, I just tried that, and said the admin password was wrong so it requested the serial number so I could reset the password, entered that and now it is
asking for answers to security questions that I never even setup before.- Netduma-LiamMar 30, 2022NetDuma Partner
OK, it sounds as though you'd be best to factory reset the XR and set it up from scratch.
Could you please hold the reset pin on the back for at least thirty seconds, then allow it a few minutes to reset itself. After that, everything will be set back to it's default and you can then complete the setup wizard.
- NikkimacvMar 30, 2022AspirantAwesome, it's working now, though slower than I was expecting, but much appreciate the help