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Forum Discussion
Hickery1995
Sep 29, 2018Aspirant
XR500 Problems! Help
Hi, I bought my Nighthawk XR500 router yesterday, my first gaming router, anyway i've came home and set it up and seem to have some problems, all devices have connected spot on, other than my xbox, or...
Netduma_Jack
Sep 29, 2018NetDuma Partner
Hi Hickery,
This should be straightforward to resolve. Please could you follow these steps:
- Make sure you are on the latest firmware: http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip
- Move your home location on the Geo-Filter to the UK. You can do this by clicking on the little pin icon near the top left corner of the Map and then clicking on your home. If you are not sure what this is, please either follow the Geo-Filter tour within DumaOS (click the '?' icon at the very top of the page next to where it says 'Geo-Filter' or follow this guide: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter-setup-step-2-
- Make sure your region within Fortnite itself is set to Europe. This page explains how to do this if you are not sure: https://www.epicgames.com/fortnite/en-US/news/brazil-and-asia-servers-now-available
- Finally, I recommend you start out with Spectating Mode just to get a feel for where the most common Fortnite servers are for you by looking at the map. You can then narrow your radius and enable Filtering Mode when you know where your favourite servers are usually located
Hope that all works and bring home that Victory Royale
Hickery1995
Sep 29, 2018Aspirant
Hi and thankyou for your reply, I've just done a factory reset, previously i had my geofilter set to the uk but it was showing me a triangle somewhere in the states and it was as if my device (Xbox one) kept trying to connect to that, so im going to attempt again now, also when i run an ethernet cable from my XR500 to the xbox, i get no internet, any idea why? (Wi fi connects fine) thankyou.