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Forum Discussion
XR500 Problems! Help
Hi, I bought my Nighthawk XR500 router yesterday, my first gaming router, anyway i've came home and set it up and seem to have some problems, all devices have connected spot on, other than my xbox, or...
Hi Hickery,
This should be straightforward to resolve. Please could you follow these steps:
- Make sure you are on the latest firmware: http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip
- Move your home location on the Geo-Filter to the UK. You can do this by clicking on the little pin icon near the top left corner of the Map and then clicking on your home. If you are not sure what this is, please either follow the Geo-Filter tour within DumaOS (click the '?' icon at the very top of the page next to where it says 'Geo-Filter' or follow this guide: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter-setup-step-2-
- Make sure your region within Fortnite itself is set to Europe. This page explains how to do this if you are not sure: https://www.epicgames.com/fortnite/en-US/news/brazil-and-asia-servers-now-available
- Finally, I recommend you start out with Spectating Mode just to get a feel for where the most common Fortnite servers are for you by looking at the map. You can then narrow your radius and enable Filtering Mode when you know where your favourite servers are usually located
Hope that all works and bring home that Victory Royale
Hi and thankyou for your reply, I've just done a factory reset, previously i had my geofilter set to the uk but it was showing me a triangle somewhere in the states and it was as if my device (Xbox one) kept trying to connect to that, so im going to attempt again now, also when i run an ethernet cable from my XR500 to the xbox, i get no internet, any idea why? (Wi fi connects fine) thankyou.
Ok, let us know how you get on. The Geo-Filter has a default start location of California, so you will need to move it to begin.
The most likely reason wired is not working is because you have a static IP set on your Xbox for LAN connections. If you go to Network Settings you should be able to set this to dynamic.
If it's not that, then try a different Ethernet cable as you could have a dodgy one.
- Hi again Jack, thanks for the reply, ive moved the geo filter to my location now, my ping is still worse than what it was before i bought this new router, also i keep getting double nat on strict, i have no bridge mode or modem mode on my modem/router at home (the one the xr500 is wires up to) any ideas,as for the ethernet cable i will try that shortly
- Do you have a DMZ option on your modem? If you do, you want to put your XR500 in your modem’s DMZ. Let me know if you’re not sure how to do this.
How are you measuring your ping?