NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Problems! Help
Hi, I bought my Nighthawk XR500 router yesterday, my first gaming router, anyway i've came home and set it up and seem to have some problems, all devices have connected spot on, other than my xbox, or...
Ok, let us know how you get on. The Geo-Filter has a default start location of California, so you will need to move it to begin.
The most likely reason wired is not working is because you have a static IP set on your Xbox for LAN connections. If you go to Network Settings you should be able to set this to dynamic.
If it's not that, then try a different Ethernet cable as you could have a dodgy one.
Hi again Jack, thanks for the reply, ive moved the geo filter to my location now, my ping is still worse than what it was before i bought this new router, also i keep getting double nat on strict, i have no bridge mode or modem mode on my modem/router at home (the one the xr500 is wires up to) any ideas,as for the ethernet cable i will try that shortly
- Do you have a DMZ option on your modem? If you do, you want to put your XR500 in your modem’s DMZ. Let me know if you’re not sure how to do this.
How are you measuring your ping?- Hi, im not really sure how to setup a DMZ or what it means, so help would be great. My XR500 is connected up to a talk talk hg633 router, which has no modem mode or bridge mode. I have turned the wifi off on my talk talk router to stop any confusion between the 2 routers, but have no idea about dmz, should this help the connectioj improve? And im measuring my ping on fortnite, im not sure how to check my ping using the xr500 website.
If you add your gaming device to the Geo-Filter (and if it's a PC, then choose the Unreal Engine Service). It should then show the server you are connecting to within the game itself. It will then automatically ping the server, so you can see how good the connection is.
How do you see the ping in Fortnite? Is there a command you can type in to bring it up while playing?
As for the Talk Talk modem, it's hard to give advice as we don't have one, but a Google search said this might be a way to set it into Bridge Mode:
Internet menu > Internet Connection > Edit button > from Connection type drop down list select Bridged
It's only worth doing this if your NAT is not open. If everything is working fine then leave it as it is.