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Forum Discussion

chiefsoap's avatar
chiefsoap
Guide
Sep 28, 2018

XR500, PS4 Pro, Ethernet, and ESO

This can very well be an ESO (Elder Scrolls Online) problem and their potato servers but sometimes I feel like it's a router issue because my wife and I will disconnect around the same time while oth...
Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Sep 28, 2018

Hi there,

 

A  couple of questions to help find the problem:

 

  1. Can you make sure you have installed the latest firmware as older firmware did cause some disconnections for some users: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32
  2. Does your entire network go down when you have the drops? Or is just the PS4 pro. For example, if you use your phone on WiFi at the time the game drops out, do you still have Internet on the WiFi?

Thanks.