NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Kinag
Mar 27, 2020Aspirant
XR500 QoS causing trouble with Samsung tv
Hi, I have an issue which I've finally figured out is caused by the QoS. Whenever I have QoS applied on my router my TV refuses to stream videos from several apps. I got a Samsung Q7FN TV, but this ...
Kinag
Mar 31, 2020Aspirant
The TV's have been connected through both WIFI and wired (CAT-6).
The connection doesn't matter, the only constant is the QoS feature.
Traffic Prioritization doesn't work neither, whenever I turn it off the problem persists.
For some reason, the only thing that affects it is having the QoS enabled/disabled.
I have a feeling that the QoS feature drops packets needed for the TV apps to work, or atleast queues it which in turn makes the streaming apps not work. The companies who produce these apps and deliver the services were baffled by the error messages I had as they had never seen anything like it. They insisted it had to be the router which was the problem, which I actually rejected the notion of, until I actually found out that several others had the same issue and the QoS feature was the culprit.
Netduma-Fraser
Mar 31, 2020NetDuma Partner
When you say you disable Traffic Prio does that include unticking DumaOS Classified Games? If not disable that. That feature is the only thing that should be filtering packets really. For Bandwidth Allocation have you disabled share excess for download or upload?
- KinagMar 31, 2020Aspirant
Hi again,
Yes I've tried both disabling QoS and turning off Duma OS Classified Games and seperate times. Only QoS off fixes the issue.And I'm thinking that you're answering my thread on the netduma forums as well (same person :D)
- Netduma-FraserMar 31, 2020NetDuma PartnerIf you put the TV in the DMZ in WAN Settings does that help at all? Yes I am!
- KinagApr 01, 2020AspirantDidn't change a thing. Only constant is QoS. I've tried everything.