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Forum Discussion

SonnyLewisDmnd's avatar
Jun 28, 2018
Solved

XR500 QOS

Hi all,when clicking on Qos tab i get an pop up message "device not found" and notice that Traffic Prioritization does not load either and cannot and new device just shows loading indication but never loads

  • Perform a factory reset then set up manually, not from a back up and that should solve the issue.

5 Replies

  • Perform a factory reset then set up manually, not from a back up and that should solve the issue.

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Hi Sonny, a factory reset as above will definitely fix the issue. However, the easiest option would be to add the device back thats been disconnected or rename it back to what it was previously.
      • SonnyLewisDmnd's avatar
        SonnyLewisDmnd
        Guide

        yes will do factory reset as nothing is loading for me to add device only geo filter map loads my my radius setting..thanks team