NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 Random Reboot multiple times a day
XR500 with firmware 2.2.1.10 runs great when it runs, but reboots at random times. My kids are pissed their homework keeps getting interrupted. After updating to the latest firmware, did the fact...
Well, the router worked for 36 hours then went back to multiple random reboots a day.
Turns out the data capture tech support wanted me to do gets wiped out on router reboot, so that was a waste.
I don't have time to deal with this. I'm back to my old router that is a little slow but at least gives me a reliable internet connection.
And the huge disappointment XR500 is on the UPS truck returned to the seller.
Thank you for the reply Fraser.
I tried using the MAC address of our old router and the default address of the XR500. In addition to the factory reset, also tried the erase option.
Still having random reboots.
Network traffic is small, occasionally peaking at around 9 Mbs out of our 65 Mbs bandwidth.
The only thing I can find in the logs are frequent DOS attacks. Maybe the OS gets everwhelmed and reboots.
I'll try tech support later today. Don't really have time for this. While speed is nice, reliability is king.
Thanks.
Totally understand the frustration, do let us know what support advise.