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Forum Discussion
PBandJ
Apr 19, 2018Guide
XR500 Random Reboot multiple times a day
XR500 with firmware 2.2.1.10 runs great when it runs, but reboots at random times. My kids are pissed their homework keeps getting interrupted. After updating to the latest firmware, did the fact...
- Apr 23, 2018
Well, the router worked for 36 hours then went back to multiple random reboots a day.
Turns out the data capture tech support wanted me to do gets wiped out on router reboot, so that was a waste.
I don't have time to deal with this. I'm back to my old router that is a little slow but at least gives me a reliable internet connection.
And the huge disappointment XR500 is on the UPS truck returned to the seller.
JasonN
Apr 20, 2018NETGEAR Employee Retired
Haha Thanks for the update PBandJ! Please let us know if anything else comes up. :]
- Jason N
PBandJ
Apr 23, 2018Guide
Well, the router worked for 36 hours then went back to multiple random reboots a day.
Turns out the data capture tech support wanted me to do gets wiped out on router reboot, so that was a waste.
I don't have time to deal with this. I'm back to my old router that is a little slow but at least gives me a reliable internet connection.
And the huge disappointment XR500 is on the UPS truck returned to the seller.
- Netduma-FraserApr 23, 2018NetDuma PartnerWhat they should have told you to do was plug a USB into the router and save the capture to that.
Sorry to hear that you returned the router. Hopefully this will be fixed ASAP and you will consider getting the router again in future.