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Forum Discussion

mtingen's avatar
mtingen
Follower
Nov 20, 2018

XR500 Random Reboot multiple times a day

Just purchased this router today and it has rebooted dozens of times. Seems ridiculous Using firmware V2.3.2.32 I've power cyled several times, but it rarely stays up more than 15 minutes.
Xr500's avatar
Xr500
Apprentice
Nov 21, 2018

System Info

  • Uptime                          23:48:48 up 11 days, 11:54, load average: 4.71, 4.30, 4.18
  • Router Time                  Wed Nov 21 23:48:48 GMT 2018
  • Board Model                 NETGEAR XR500
  • Firmware Version         V2.3.2.32
  • DumaOS Name            A7Legit

Internet Status

  • Connection Type          PPPoE
  • WAN IP                        47.74.***.***
  • Connection Status       Connected 

Routers occasionally flash red lights, wait for a while, turn white lights again.Once every three or four days.But I didn't see the problem log.Consulting ISP, no problem with modulator.

Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Nov 21, 2018

I have sent you the hotfix firmware. If it doesn't solve your problem, I would definitely get in touch with NETGEAR's official support. THis should definitely not be happening!

  • Xr500's avatar
    Xr500
    Apprentice
    Nov 21, 2018

    Firmware has been received. Thank you. Happy Thanksgiving.

    • Netduma_Jack's avatar
      Netduma_Jack
      NetDuma Partner
      Nov 22, 2018

      Thanks for confirming. Hope you have a great ThanksGiving holiday.

      • Sonofawhat's avatar
        Sonofawhat
        Aspirant
        Jan 09, 2019
        I'm having a similar issue I've updated to the latest version as of this evening. Afterwards the router rebooted about five times in less than an hour. It's been fine for maybe 20 minutes now. Waiting to see if it reoccurs