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Solved
XR500 Randomly Drops Internet
Ramdomly my XR500 router drops connectivity to my desktop or Xbox Console (both are wired directly to the router). The WAN signal is still present (LED stays white), but during the period connectivi...
By Static IPs do you mean you set static IPs ON devices or set IP address reservations ON the router for your devices?
Let us know the results with the switch out of the mix, if possible.
Do you have any power management enabled on the PCs NIC? Disable this if possible. Does this PC sleep at all or is it always ON?
Is QoS disabled as well? QoS isn't really needed on that kind of ISP service speed.
Hi Alex,
The XR500 still has WAN connectivity (WAN port LED stays white). Only the LAN ports start blinking all at the same time. This happens for about 5-10 seconds which is just enough time for my app/console connections to disconnect. That affects Xbox, Skype for Business (interrupting calls/remote connections), etc.
It's probably unrelated, but is the XR500 connected to upstream?
No outages reported with my ISP.
My Wifi stays connected as do other computers with a wired connection, not wired into the XR500.
*smiling* I put a diagram together to show how the network is connected (see attached).
Maybe there is something simple I'm missing?
The DUMA dashboard shows:
RAM usage 131.5 Free
CPU0 less than 35% usage
CPU1 less than 50% usage
I don't think I'm overwhelming the router or consuming too much bandwidth.
- Thanks for that, do the wired devices to the switch lose internet at all? Also have you tried connecting one to the switch to see if it loses connection when the other device does?
I'm sure all the wired devices loose connectivity as the XR500 is the source and DHCP for all other wired devices (and for the SX10 Switch).
I just reapplied the latest firmware and added the XBOX and SX10 to the "prioritized list" under QoS. Let's see if that does anything. I'm not giving up yet.
Thank you for looking at this, and at least thinking of solutions we can try.
