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Forum Discussion
XR500 randomly loses connection
Just noticed that my complimentary support expired a few days ago (I didn't expected to be only 2 months) - anyway, my XR500 randomly loses connection every so and then. The solution is to unplug...
I am attaching log file as well. I am unsure when exactly internet dropped as I reset router a few times and it looks like log resets as well. That's the only bit I could extract from it.
As you say, it sounds like an issue between the modem and the router. I think you need to set a static/reserved IP for the XR500 on the modem. Do you know how to do this?
I've made XR500 modem ip and mac reserved on my ISP modem. Hopefully that fixes the issue :)
For the question above about ISP modem:
Manufacturer SkyModel SR102Firmware Version 2.92.2508.RDSL Firmware Version A2pv6F039m1.d24mYour modem already has a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
