Hello, I have an XR500 running 2.1.0.6. Over the past week I have noticed that randomly the router will reboot, during this time all wired/wireless connections drop and I can't access the router. It then comes back up and it works, it might work for a day, or it might reboot again 10 minutes later. Has anyone else had that happen? I purchased this unit on Jan 9th and its just this past week I have been having issues with it. Nothign has changed in my enviroment in the past week.

Thanks, will test this new FW out and report back.

The latest FW has seemed to fix the issue for me.

The language update is a known bug that is being addressed by the Netgear Development team, to fix it change to a different language then change back to English.

My rebooting issue persisted, so I called Netgear support. They sent me a new router and I shipped the old one back to them. The new unit has been up for a full week now on the new firmware with no issues. When I called, I advised tier 1 support that I had already factory reset and powered off multiple times, they then had tier 2 support call me back the next day. Before tech support would agree to the replacement, I had to downgrade firmware, factory reset the router, upgrade the firmware again from a PC (not using the automated router FW upgrade process), and a few more minor steps. I am now just very hopeful that this router does not start having the same issue. :)

OK I enabled DumaOS classified games and set Anti-Bufferbloat put to 70% for both download/upload, It is set to allow Always. I'll test to see if router reboots. I was playing PUBG last night for 30 mins with no issues, I test with the new settings again today.

XR500 Rebooting | NETGEAR Communities

33 Replies

Netduma-Fraser
NetDuma Partner
Mar 15, 2018
Hi TWISM,

I'll send you a PM, please continue to monitor the situation and see if that resolves the issue.
JasonN
NETGEAR Employee Retired
Mar 19, 2018
Hi TWISM,
I just wanted to check in and see if your issue has been fixed.
Please let me know. :]

- Jason N
- TWISM
  Guide
  Mar 19, 2018
  No, it hasn't been fixed.
  
  I will admit I called into support and it was a frustrating experience. I know they are there to help but I wish at times when you are not the average end user you were able to bypass all the basic tasks. I had to reset my router while they were on the phone, downgrade the firmware, detail to them what was on my network. They blamed everything but the router, it was a power issue, it was Amazon echo devices (how many and what model Amazon devices do you have).
  
  Right now I am just dealing with a rebooting router until I have the time to call back in and go through the motions. I did downgrade, and reset and am just checking in to capture times when it reboots.
  - JasonN
    NETGEAR Employee Retired
    Mar 19, 2018
    Hi TWISM,
    Please do a factory reset on your XR500 device.
    Hold the reset button located on the back of your device for 10-15 seconds. Next, Let the device boot all the way up.
    Please let me know if this fixes your issue. :]
    
    - Jason N

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XR500 Rebooting