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Forum Discussion
XR500 Reboots randomly
So I bought a new XR500 from Best Buy last month and there's been a strange consistent problem. It randomly reboots and then the internet doesn't work. If I reboot the router again the internet ...
Unfortunately, I now have the same problem. I bought this router about a month or so ago and haven’t had any issues until two days ago. Magically, the router will reboot itself and not recognize the LAN/Ethernet/internet in port (light just stays red, even while the others are white again). I came across your thread by searching for the issue.
I tried the firmware update that was linked and it didn’t help. Additionally, the router logs magically get wiped after it decides to reboot, so I can’t even use the logs to figure out what’s causing the reboot.
I’m extremely disappointed (and honestly irate). I wasted $300 for a router that obviously doesn’t work.
I tried the firmware update that was linked and it didn’t help. Additionally, the router logs magically get wiped after it decides to reboot, so I can’t even use the logs to figure out what’s causing the reboot.
I’m extremely disappointed (and honestly irate). I wasted $300 for a router that obviously doesn’t work.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
What devices do you have connected to the XR router?
Downgrade to v32 FW version please...Factory reset and then setup from scratch to see if the problem continues.
biancaj wrote:
Unfortunately, I now have the same problem. I bought this router about a month or so ago and haven’t had any issues until two days ago. Magically, the router will reboot itself and not recognize the LAN/Ethernet/internet in port (light just stays red, even while the others are white again). I came across your thread by searching for the issue.
I tried the firmware update that was linked and it didn’t help. Additionally, the router logs magically get wiped after it decides to reboot, so I can’t even use the logs to figure out what’s causing the reboot.
I’m extremely disappointed (and honestly irate). I wasted $300 for a router that obviously doesn’t work.
- Firmware - 2.3.2.40-c424a, which was linked here as something that might resolve the problem.
ISP - Comcast
Modem - Motorola Arris SB6190
WiFi neighbors - yes? Not sure how many
Channels - auto
Devices - PS4/PC hardwired, iPhone/Mac/iPad wireless
How can I find the firmware you’re now suggesting?All of the old firmwares can be downloaded here: https://www.netgear.com/support/product/XR500.aspx
And the hotfix firmware is here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
- Thanks! The hotfix didn’t work, so I’ll try downgrading to .32 when I get home. If that fails, then what?
After it reboots when you unplug the network cable from the back of the modem (not router don't touch the router) and plug it back in is it working again?
biancaj wrote:
Firmware - 2.3.2.40-c424a, which was linked here as something that might resolve the problem.
ISP - Comcast
Modem - Motorola Arris SB6190
WiFi neighbors - yes? Not sure how many
Channels - auto
Devices - PS4/PC hardwired, iPhone/Mac/iPad wireless
How can I find the firmware you’re now suggesting?- Well, I unplugged the modem Ethernet from the router’s side and it did start working after that (when I plugged it back in). Even though I unplugged it from the router side, it’s the same cable, so it wouldn’t matter (hopefully).
Side note: this is probably my ignorance, but I don’t understand how neighbors’ wifi would cause my router to reboot. I don’t know anything about channels, etc.. I can change them on the router, but I don’t know what my neighbors’ channels are.
