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Forum Discussion
XR500 Reboots randomly
So I bought a new XR500 from Best Buy last month and there's been a strange consistent problem. It randomly reboots and then the internet doesn't work. If I reboot the router again the internet ...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
What devices do you have connected to the XR router?
Downgrade to v32 FW version please...Factory reset and then setup from scratch to see if the problem continues.
biancaj wrote:
Unfortunately, I now have the same problem. I bought this router about a month or so ago and haven’t had any issues until two days ago. Magically, the router will reboot itself and not recognize the LAN/Ethernet/internet in port (light just stays red, even while the others are white again). I came across your thread by searching for the issue.
I tried the firmware update that was linked and it didn’t help. Additionally, the router logs magically get wiped after it decides to reboot, so I can’t even use the logs to figure out what’s causing the reboot.
I’m extremely disappointed (and honestly irate). I wasted $300 for a router that obviously doesn’t work.
Firmware - 2.3.2.40-c424a, which was linked here as something that might resolve the problem.
ISP - Comcast
Modem - Motorola Arris SB6190
WiFi neighbors - yes? Not sure how many
Channels - auto
Devices - PS4/PC hardwired, iPhone/Mac/iPad wireless
How can I find the firmware you’re now suggesting?
ISP - Comcast
Modem - Motorola Arris SB6190
WiFi neighbors - yes? Not sure how many
Channels - auto
Devices - PS4/PC hardwired, iPhone/Mac/iPad wireless
How can I find the firmware you’re now suggesting?
All of the old firmwares can be downloaded here: https://www.netgear.com/support/product/XR500.aspx
And the hotfix firmware is here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
- Thanks! The hotfix didn’t work, so I’ll try downgrading to .32 when I get home. If that fails, then what?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Need to find out if you can what channels your wifi neighbors are using. Adjust your router accordingly...hopefully downgrade in FW may help.
There are known issues for your ISP modem fyi:
biancaj wrote:
Thanks! The hotfix didn’t work, so I’ll try downgrading to .32 when I get home. If that fails, then what?
- Alright, I downgraded to 2.3.2.32 and wiped/reset to factory. I went through the setup again and the issue is still happening. I can now force this issue to happen. If the router is turned off and turned back on, the internet does not work (light is red and internet doesn’t work from the router LAN/WAN). So, the issue is still there. I have an open case with netgear.
After it reboots when you unplug the network cable from the back of the modem (not router don't touch the router) and plug it back in is it working again?
biancaj wrote:
Firmware - 2.3.2.40-c424a, which was linked here as something that might resolve the problem.
ISP - Comcast
Modem - Motorola Arris SB6190
WiFi neighbors - yes? Not sure how many
Channels - auto
Devices - PS4/PC hardwired, iPhone/Mac/iPad wireless
How can I find the firmware you’re now suggesting?- Well, I unplugged the modem Ethernet from the router’s side and it did start working after that (when I plugged it back in). Even though I unplugged it from the router side, it’s the same cable, so it wouldn’t matter (hopefully).
Side note: this is probably my ignorance, but I don’t understand how neighbors’ wifi would cause my router to reboot. I don’t know anything about channels, etc.. I can change them on the router, but I don’t know what my neighbors’ channels are.When in neigbhoods with other wifi routers near by and maybe a lot of them, the wifi signal tend to cause noise and interferences with other router. When the channel is set for AUTO, the Automatic function of the router is to find a working, un noise and clear channel. The router will try to find one and lock on. However if the router encounters this noise and interference from other surrouding wifi neighbors, the AUTO function will be to attempt to reboot the router and thus try to find another channel that is less noisy. Setting a manual channel stops the AUTO function. However setting a manual channel needs to be set on a channel with few of if any other wifi neighbors on the same channel. Far distance neighbors are ok when on the same channel.
Use of Pad apps like wifi analizers that a free from app stores helps users see what surrounding them in there environment in regards to wifi nieghbors.
biancaj wrote:
Well, I unplugged the modem Ethernet from the router’s side and it did start working after that (when I plugged it back in). Even though I unplugged it from the router side, it’s the same cable, so it wouldn’t matter (hopefully).
Side note: this is probably my ignorance, but I don’t understand how neighbors’ wifi would cause my router to reboot. I don’t know anything about channels, etc.. I can change them on the router, but I don’t know what my neighbors’ channels are.
- Alright, I did it your way just now and it does make the router start working again. At the advice of a netgear rep, I plugged the router into a different wall outlet and the issue persists.
Has the ISP modem been powered OFF for 30 seconds along with the XR router. Then power ON the modem and let it sync then power ON the XR router. Does this process bring the XR router to ready with internet access?
biancaj wrote:
Alright, I did it your way just now and it does make the router start working again. At the advice of a netgear rep, I plugged the router into a different wall outlet and the issue persists.
