NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Zelcor's avatar
Zelcor
Aspirant
Jul 23, 2019

XR500 Reboots randomly

So I bought a new XR500 from Best Buy last month and there's been a strange consistent problem.   It randomly reboots and then the internet doesn't work. If I reboot the router again the internet ...
Zelcor's avatar
Zelcor
Aspirant
Jul 26, 2019

To everyone involved I have set the channels to manual channels and am currnetly waiting to see if it'll happen again before I try changing the Firmware.

  • biancaj's avatar
    biancaj
    Guide
    Jul 26, 2019
    Well, my issue started up again today, so the firmware downgrade didn’t help.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 26, 2019

      I would replace the router or ask NG support for an RMA...

      biancaj wrote:
      Well, my issue started up again today, so the firmware downgrade didn’t help.

       

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Jul 27, 2019
        Agree with the above, there shouldn't be anything to cause it to reboot so it may be a faulty unit.