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Forum Discussion
timmy69n
Aug 14, 2019Guide
XR500 Reboots Randomly
Purchased this device little over a year and all of a sudden, my router reboots itself randomly. All lights would go off and power would become orange and blink, if i leave it alone it sometimes come...
Netduma-Fraser
Aug 14, 2019NetDuma Partner
Are you certain it is rebooting or is it just disconnecting from the internet?
timmy69n
Aug 15, 2019Guide
The symptoms are as follows
- Internet goes out on both wireless and wired devices. - can't access the web interface wireless or wired.
- Once this happens I look at the router and all lights except the power light is on blinking orange / amber
- If I don’t touch it eventually everything comes back up and again i am able to ping the router or gain access to the Web interface.
- Once it is back up I log in and check the uptime and it shows 2 – 5 minutes of being up.
- If it doesn’t come back up within 5 minutes I have to manually power cycle the device to get it working again.
- timmy69nAug 15, 2019Guide
I also have powercycled both the router and the cable modem as well as tried using the clone MAC address option within the router as i read on some forum that this might help.. but didn't in my case.
- Netduma-FraserAug 15, 2019NetDuma PartnerDoes it tend to occur at any particular time or day or after you've been using a particular device/application? What consoles do you have connected to the router? Could you change the consoles to not use instant on/standby modes please and see if that helps.
- timmy69nAug 15, 2019Guide
Items on network
Wired - 2 xboxes on Laptop ( both have power save mode turned off as they are on all the time ) ( they also have IP reservations set up via MAC address in the router )
Wireless - 1 xbox, 3 cellphons/ ipad, and 2 Amazon firestick 4k devices.
Total of 10 devices online at one time.
The restarts are very very random typicallly at night time when everyone is home on their devices. could happen once a week, or last about 2 days..