NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Reboots Randomly
Purchased this device little over a year and all of a sudden, my router reboots itself randomly. All lights would go off and power would become orange and blink, if i leave it alone it sometimes come...
Thanks for the update, keep us posted!
Mine just rebooted itself again. On V2.3.2.56. I factory reset the XR500 after updating to latest firmware when it came out.
Made an earlier post about this, similar to the OP before the latest firmware update, and we chalked it up to heat, but it's nice and cool now (6 ft above the floor). The other evening it cut off all devices (all of their IP addresses were basically terminated). Had to reboot it to get them back.
Something wonky is going on.
- Anything change before this started to occur again?
Other than Windows 10 updates (keep it fully patched at all times) and the firmware update and reset itself, no. Wait, now that I think of it, I did install Microsoft Network Monitor 3.4, which has its own IP configuration(s) in Windows, on one device. Other than that, no.
- That should be fine, it may be worth contacting Netgear support directly or going down the RMA route.