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Forum Discussion
XR500 Reset Loop
I came home from work today to find that my brand new (less than a week old) XR500 had factory reset itself, wiping hours of setup.
Luckily, I documented everything, so I proceeded to redo the setup. So, I locked down the IP for my switch and primary computer, and did a reset. I was greeted by the let down of the factory reset screen again (ToS screen).
So, I decided to eliminate some variables, and just left the default settings. Did a reboot; ToS screen again. I've done this, oh, 5 or 6 times this times, with the same result, and honestly I'm starting to regret my purchase. And yes, it's on the latest firmware; 2.3.2.56.
I'd post a log file, but I can't get it to setup, let alone allow a connection to a device.
Can anyone shed some light on what is going on with this thing?
Luckily, I documented everything, so I proceeded to redo the setup. So, I locked down the IP for my switch and primary computer, and did a reset. I was greeted by the let down of the factory reset screen again (ToS screen).
So, I decided to eliminate some variables, and just left the default settings. Did a reboot; ToS screen again. I've done this, oh, 5 or 6 times this times, with the same result, and honestly I'm starting to regret my purchase. And yes, it's on the latest firmware; 2.3.2.56.
I'd post a log file, but I can't get it to setup, let alone allow a connection to a device.
Can anyone shed some light on what is going on with this thing?
4 Replies
- So, I got the XR500 to stop looping on me by doing a hard reset. However, now I'm fighting another issue.
If I do an IP reservation for a wired device, the router refuses to give that device an IP, unless I static it on the device side. Wireless is fine.
At this point, I'm simply blown away how this router can be so good, and so terrible at the same time.- How have you been doing the reboot? - Unplugging, button in the back or from the interface? If you reboot using a method you haven't done does it still reset? When you're doing an IP reservation are you giving it a different IP to what it has already? If so then you would need to either release/renew the IP on the device or reboot it in order for it to take the new IP - that would be the same with any router. If you give it the same IP then there shouldn't be an issue.
- When I was rebooting I tried; reboot within the software, reboot by cycling the power switch, and reboot by pulling the power cord.
Either way, it seemed to be fixed now.
As far as the IP, I am giving it a different IP. In have tried rebooting the device, the router, and both.
It refuses to assign an IP if the wired device is in the reservation table. The device times out and assigns itself a 169.245.x.x internal IP.
By doing a search on the forum, it seems this is a common problem. It looks like downgrading to 2.3.2.22 is the solution. I'll try this later.
