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Forum Discussion
Smudge3655
Aug 30, 2018Aspirant
XR500 router access, all pages are blank
this is the same screen i get on all router pages, i have reset several times to factory defaul and still no access to the router. its creating massive lag spikes, so i have unplugged it. i have ow...
Tigsman
Aug 31, 2018Tutor
ive had issues with the router interface on IE/Edge and Firefox, it seems to work best using Chrome.
Smudge3655
Sep 06, 2018Aspirant
Using chrome has worked but I still have lag issues with the router, I have also bought a netgear DM200 modem to go with this instead of using the plusnet router. I have tried to install this and run with the XR500 and it dosnt work. I have tried the modem in normal & modem only, playing online is impossible. They seem to battle each other. I have set them up as per instuctions doing the modem first then the XR500, after several attempts I've gone back to plusnet router and it works. but still mostly unplayable on online multiplayer such as COD.
Thanks for the heads up Tigsman WRT Chrome.
- Netduma_JackSep 07, 2018NetDuma Partner
Hi Smudge,
I would recommend sticking with your PlusNet modem/router. Now you have the XR500, which will do all the smart stuff for you, all you need is a standard modem.
As for getting the best setup, please follow our Optimal Settings guide which will walk you through the best setup: http://support.netduma.com/support/solutions/articles/16000077071-dumaos-optimal-settings-guide-accessing-dumaos-step-1-